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    RECALL ALERT:
    There are 4 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    We expect the 2024 S-Class to be less reliable than other new cars. This prediction is based on the Mercedes-Benz brand scores.

    The 2002 Mercedes-Benz S-Class has been recalled 4 times by NHTSA. View Recalls

    2002 Sedans & Hatchbacks Reliability

    No Data Available

    Mercedes-Benz vs. Other New Car Brands Reliability

    No Detailed Data Available

    Consumer Reports obtains its reliability data from a questionnaire that is sent to subscribers. In the questionnaire, we ask subscribers to note any problems with their cars that occurred in the past 12 months. They are asked to identify problems that they considered serious (because of cost, failure, safety, or downtime).

    A typical model has about 200 to 400 samples for each model year. For some model years, typically those of older or less popular cars, we do not have a large enough sample size to provide results of statistical confidence.

    There are several ways in which a savvy car buyer can still research the quality of a car.

    Learn more about Car Brands Reliability
    Learn How To Avoid A Lemon Car

    Recalls
    PROVIDED BY
    SUSPENSION
    Aug 14, 2008
    A VARIATION IN THE TRANSMITTED VALUES BETWEEN AFFECTED AND UNAFFECTED SENSORS CAN RESULT IN ONE FRONT STRUT ADJUSTING TO A VALUE INDICATING BODY MOVEMENT WHILE ANOTHER STRUT DOES NOT ADJUST PRESENTING THE DRIVER WITH AN UNEVEN FRONT SUSPENSION. THIS CONDITION MAY LEAD TO UNEXPECTED BODY MOVEMENTS AT THE FRONT AXLE WHICH CAN ADVERSELY INFLUENCE THE VEHICLE'S DIRECTIONAL STABILITY AND COULD LEAD TO A VEHICLE CRASH.
    Summary:
    MERCEDES BENZ IS RECALLING 4,564 MY 2001-2006 CL-CLASS (MODEL 215), MY 2002-2006 S-CLASS (MODEL 220), MY 2003-2007 SL-CLASS (MODEL 230), MY 2007-2008 CL-CLASS (MODEL 216), AND MY 2007 S-CLASS (MODEL 221)PASSENGER VEHICLES EQUIPPED WITH ACTIVE BODY CONTROL (ABC) ACCELERATION SENSORS ON THE FRONT STRUTS. THESE SENSORS MEASURE ACCELERATION AROUND THE Z-AXIS OF THE VEHICLE AND ASSURE AN AUTOMATIC ADAPTATION OF THE FRONT STRUTS TO MAINTAIN A RELATIVELY LEVEL BODY POSITION. VARIATIONS IN THE SOLDERING PROCESS RESULTED IN SOLDERING POINTS ON THE BOARD OF THE ABC SENSORS WHICH MAY NOT BE WITHIN DESIGN TOLERANCES. SIGNALS FROM THE AFFECTED SENSORS MEASURING THE ACCELERATION MAY NOT BE ACCURATELY TRANSMITTED TO THE ENGINE CONTROL UNIT.
    What should you do:
    DEALERS WILL INSPECT AND REPLACE, IF NECESSARY, THE FRONT ABC SENSORS IN ALL POTENTIALLY AFFECTED VEHICLES. THE RECALL BEGAN ON SEPTEMBER 22, 2008. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
    For more information:
    MERCEDES-BENZ RECALL NO. 2008080004.CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.
    NHTSA CAMPAIGN ID Number: 08V405000
    Potential Number of Units Affected: 4564
    ENGINE AND ENGINE COOLING, SUSPENSION
    Jun 12, 2007
    THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE NEAR THE CATALYTIC CONVERTER. LEAKING FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBLE FIRE.
    Summary:
    ON CERTAIN VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HUMIDITY CAUSING DETERIORATION OF THE HOSE.
    What should you do:
    DEALERS WILL INSTALL NEW CORROSION RESISTANT ABC HIGH PRESSURE DISTRIBUTION HOSE. THE RECALL BEGAN ON JULY 2, 2007. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
    For more information:
    MERCEDES-BENZ RECALL NO. 207060002.CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.
    NHTSA CAMPAIGN ID Number: 07V263000
    Potential Number of Units Affected: 19924
    INTERIOR LIGHTING
    Feb 02, 2006
    DUE TO INADEQUATE ILLUMINATION, THE DRIVER WILL BE UNABLE TO READ THE GAUGES AND INDICATORS, SUCH AS THE SPEEDOMETER, WHICH COULD INCREASE THE RISK OF A CRASH.
    Summary:
    ON CERTAIN VEHICLES, THE INSTRUMENT CLUSTER IS EXPERIENCING ELECTRICAL MALFUNCTIONS. THE INSTRUMENT CLUSTER CONTAINS GAUGES AND INDICATORS THAT MUST BE ILLUMINATED WHENEVER THE VEHICLE IS IN OPERATION.
    What should you do:
    DEALERS WILL REPLACE THE INSTRUMENT CLUSTER MODULES. THE RECALL WILL BE CONDUCTED IN PHASES. PHASE I WAS MAILED OUT TO APPROXIMATELY 7,500 OWNERS ON SEPTEMBER 29, 2006. PHASE II AND PHASE III IS SCHEDULED FOR DECEMBER 2006. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
    For more information:
    CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.
    NHTSA CAMPAIGN ID Number: 06V028000
    Potential Number of Units Affected: 36911
    SUSPENSION
    May 13, 2004
    THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE. UNDER SOME CIRCUMSTANCES, LEAKING HYDRAULIC FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBILITY OF FIRE.
    Summary:
    ON CERTAIN PASSENGER VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH-PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HEAT AND HUMIDITY. OVER TIME, CORROSION MAY DETERIORATE THE INNER STEEL PORTIONS OF THE HOSE.
    What should you do:
    DEALERS WILL INSTALL NEW, CORROSION RESISTANT ABC HIGH-PRESSURE DISTRIBUTION HOSES. THE RECALL BEGAN AUGUST 31, 2004. OWNERS SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.
    For more information:
    MERCEDES-BENZ RECALL NO. 2004070012.CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
    NHTSA CAMPAIGN ID Number: 04V228000
    Potential Number of Units Affected: 6238
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