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Jeep Grand Cherokee

EPA MPG: 21 mpg

RECALL ALERT:
There are 12 recalls on this vehicle. Learn More.

Reliability

Overall Reliability

The 2021 Grand Cherokee is less reliable than other cars from the same model year.

The 2021 Jeep Grand Cherokee has been recalled 12 times by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2021 Jeep Grand Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

What Owners Say

A/C compressor

"It malfunctioned and did not work snd had to be replaced."

Anonymous, NJ (2021 Jeep Grand Cherokee Limited 3.6-L V6)
Evaporator

"No AC in July. Took 3 weeks to get appt. Then, car was in overnight & part was replaced under dash. Heater core next to evaporator was also replaced."

Anonymous, NY (2021 Jeep Grand Cherokee Limited 3.6-L V6)
Refrigerant leaks

""After purchasing the Jeep this winter, we needed the AC on a very warm April day. That is when we learned the AC system was not blowing cold air. Dealer discovered it was not recharged after a pre-sale repair. No leaks were discovered or other repairs were needed and the AC has worked well since.""

Anonymous, NJ (2021 Jeep Grand Cherokee Limited 3.6-L V6)

""Over the last several months, the Jeep started making a gurgling and hissing sound in the dashboard whenever I turned on the A/C. It progressively got worse over time, and after some research and discussion with the dealership service department, it sounded like it was a coolant leak. I charged it back up myself with some (expensive) R-1234yf from the store, but the sound didn't completely go away. The issue remains unresolved and I'm just riding the lease out.""

Anonymous A., AZ (2021 Jeep Grand Cherokee Unsure 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

What Owners Say

Other/unsure

"The steering wheel finish is wearing off"

Anonymous, NY (2021 Jeep Grand Cherokee Overland 3.6-L V6)

"Check Engine light came on engine was surging. Dealer said car couldn't be driven until fixed. They changed plugs,changed oil,PVC and another component Charged $1200 including $10/qt for synthetic oil. Then they said we didn't change oil following factory mileage recommended for two sequences when we changed oil following the oil condition indicated on the car screen and the manual said the oil change interval was 15000 miles. We had only put on 20000 miles since we bought the car used."

Anonymous, MN (2021 Jeep Grand Cherokee Limited 3.6-L V6)

"The driver's side seat belt retractor has been replaced 3 times due to a weak spring. The replacement was covered under the original factory warranty the next 2 times were covered under an extended warranty that I purchased."

Anonymous, ME (2021 Jeep Grand Cherokee Trailhawk 3.6-L V6)

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

What Owners Say

Apple CarPlay

"The Apple CarPlay no longer works in my vehicle."

Anonymous, NY (2021 Jeep Grand Cherokee Laredo 3.6-L V6)
Display screen freezes up

""Sometimes when driving, the Jeep's stereo touch screen will suddenly change to the phone contacts screen and stop working completely - without any input from anyone in the car. Also, on rare occasion, it'll jump back and forth between screens. You can't do anything with the stereo unless you use the knobs and steering wheel controls. And since the display is frozen, you can't see what you're doing so you just guess. The problem seemed to have started after an automatic update a while ago (I've had the Jeep for 3 years now and am returning it soon), and it has never completely gone away. The only fix is turning off the vehicle completely for several minutes. Also, when I first leased the Jeep, Apple CarPlay worked for a while. Then later, that iPhone 13 stopped working out of the blue (no change in my phone) - calling my iPhone an iPod. When I talked with a Jeep customer service rep at the dealership, they said my phone wasn't supported.) None of it made sense. That stereo experience (and an unresolved A/C system issue) has soured an OK experience with the Jeep.""

Anonymous A., AZ (2021 Jeep Grand Cherokee Unsure 3.6-L V6)
Other in-car electronics problem

"Had to reset the amplifier."

Anonymous, NC (2021 Jeep Grand Cherokee Trailhawk 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

What Owners Say

Transmission rebuild or replacement

"The transmission was jumping when I shifted. Mostly when shifting in reverse, but would shift hard when driving."

Anonymous, NJ (2021 Jeep Grand Cherokee Limited 5.7-L V8)

"The transmission was rebuilt but not done correctly. Jeep corporate seems unwilling to properly fix vehicles under warranty"

Anonymous A., NY (2021 Jeep Grand Cherokee Limited 3.6-L V6)

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

What Owners Say

Premature brake wear

""Regular maintenance revealed rusting and brake pad wear, did not experience or feel any problem while driving, was recommended to replace front brakes and had time on rear, replaced all due to upcoming travel.""

Anonymous A., OH (2021 Jeep Grand Cherokee Overland 3.6-L V6)

"Mud builds up in back brake. Brake design doesn't allow for mud to readily come out. This vehicle is regularly used on unpaved roads to inspect timber."

Anonymous, VA (2021 Jeep Grand Cherokee Unsure 3.6-L V6)

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

What Owners Say

Keyless entry

"The keyless lock/unlock process doesn't work. I have to use the key fob to lock/unlock the vehicle."

Anonymous A., TX (2021 Jeep Grand Cherokee Trailhawk 5.7-L V8)
Other electrical system problem

"The auto dimming rear view mirror stopped 'dimming'."

Anonymous, CA (2021 Jeep Grand Cherokee Limited 3.6-L V6)

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

What Owners Say

Radiator

""Radiator cracked or punctured while driving on the highway, causing engine warnings. Stopped and saw coolant leaking. Towed to dealer and they replaced radiator for $1,200.""

Anonymous, TX (2021 Jeep Grand Cherokee Summit 5.7-L V8)

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

What Owners Say

Other body problem

"Seat leather in rear seat came unstitched"

Anonymous A., AL (2021 Jeep Grand Cherokee Unsure 3.6-L V6)

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

What Owners Say

Rough shifting

"Transmission would not shift to 6 7 8 gears."

Anonymous A., NY (2021 Jeep Grand Cherokee Limited 3.6-L V6)

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

2021 SUVs Reliability

This Car
vs. Similar Cars

Jeep vs. Other New Car Brands Reliability

Reliability History
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Powertrain
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Build Quality
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
Recalls
PROVIDED BY
BACK OVER PREVENTION
Jun 13, 2024
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and¿¿Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What should you do:
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 24V436000
Potential Number of Units Affected: 1033433
STEERING, SUSPENSION
Feb 22, 2024
A loss of vehicle control increases the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
What should you do:
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 24V132000
Potential Number of Units Affected: 338238
BACK OVER PREVENTION
Aug 14, 2023
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What should you do:
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V577000
Potential Number of Units Affected: 162713
SUSPENSION
Jun 08, 2023
Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
What should you do:
Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V413000
Potential Number of Units Affected: 305282
STEERING
May 18, 2023
A loss of steering control increases the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
What should you do:
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V352000
Potential Number of Units Affected: 89372
EXTERIOR LIGHTING
Jul 28, 2022
A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
What should you do:
Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.
For more information:
: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V544000
Potential Number of Units Affected: 99186
ENGINE AND ENGINE COOLING
Apr 28, 2022
An unexpected loss of drive power increases the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
What should you do:
Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V284000
Potential Number of Units Affected: 1308
CHILD SEAT, SEATS
Mar 24, 2022
A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
What should you do:
Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V180000
Potential Number of Units Affected: 4586
EXTERIOR LIGHTING
Dec 09, 2021
Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
What should you do:
Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V950000
Potential Number of Units Affected: 36929
AIR BAGS
Nov 10, 2021
Disabled air bags can increase the risk of injury to occupants in a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
What should you do:
Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V873000
Potential Number of Units Affected: 99255
EXTERIOR LIGHTING
Oct 14, 2021
Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
What should you do:
Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V797000
Potential Number of Units Affected: 7082
BACK OVER PREVENTION, VISIBILITY
Sep 21, 2021
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Summary:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What should you do:
FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V729000
Potential Number of Units Affected: 69138
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